New to GOC? Please see our FAQs before placing an order
You will need to register for a membership before you can place an order. The application process is easy, register here!
Already a member? Log in here!
Once you are satisfied with your order, you can proceed to the checkout page to pay for your order using Interac E-transfer. Please note the E-transfer details on the order confirmation page and in the email you will receive following your order.
Unpaid orders will only be held for 72 hours before being cancelled to allow those items to be added back into our available inventory. If you order has been cancelled, you can simply replace your order and proceed with payment.
After we have received your payment, we will start the process of packing your order to be shipped as soon as possible. Once we’ve shipped your order, you will receive an email with tracking details that you can also view in your order details via your membership portal.
You must be 19+, have a Canadian address, and have a valid email address.
Once you’ve applied, you’ll receive an email to verify your account. Upon verification, you will receive another email notifying you of your account activation, and you can place your first order!
Simple answer: Yes!
Everyone has a legitimate and understandable concern about any personal information they provide online. Over the past 5 years we have conducted business with 1000’s of Canadians online and during this time we have always taken the security of our customers confidential information as a primary commitment and take numerous steps to keep all such data secure. We never share or sell anyone’s information, we care about the customers we deliver to. See our Privacy Policy for more information.
As we cannot control weather conditions and delivery methods, we unfortunately do not accept refund, return or exchange requests unless an item is manufacturer defective. Photo and/or video evidence is required for any such claims.
Faulty pens are replaced with your following order if there is enough evidence that it was faulty upon arrival.
Unfortunately, pens and cartridges that have been delivered for longer than 1 week (5 business days) are not refundable or replaceable.
More information is available in our Refund Policy, and don’t hesitate to contact us with any questions!
We can only deliver to billing and delivery addresses in Canada. We regret that no shipments outside of Canada are currently available at this time.
We ship all packages using Canada Post with the following estimated shipping times:
Western Canada: 2-5 business days
Eastern Canada: 4-7 business days
Northern or isolated Canadian locations: 7-10 business days
These estimates commence on the date that a package is shipped, not the date that an order is placed. Business days in Canada count as a weekday that are not a stat holiday.
Please be aware Canada Post often experiences delays in processing and shipping packages, so we kindly ask for your patience. Once packages leave our custody and ship out, we are unable to do anything about delays.
Even though we take every precautionary step on our end when shipping your order, we will not be held responsible for any packages that are either lost or stolen after the tracking shows a package has been successfully delivered. Members will assume all responsibility for any order placed that tracking shows as delivered or out for delivery. Most orders take 3-7 business days to arrive. If your order has not arrived within this period of time, please contact us at infogoc@protonmail.com and we will try to address the situation for you. We appreciate your patience and understanding.
Plain and simple.
All our products are vacuum-sealed in odour-proof bags for freshness and protection.
Then they are boxed and sealed in generic, unmarked Canada Post bubble mailers. The bubble mailer includes only tracking and delivery information, no compromising images or text. Optional: Signature-Required Delivery Confirmation Any package with a value of $300 or more will automatically be sent with a signaturerequired delivery confirmation. You can waive this requirement, but it is not recommended. Packages have disappeared from doorsteps! We will not be held liable for lost or missing packages if you have waived this requirement. For packages worth under $300, the signature-required confirmation is optional. If you wish to opt in, please make a note in message box when you place your order. Please contact customer service if you would like to change the signature requirement of your order.
Optional: Delivering to Sub-Units
If you live in a basement suite or other sub-unit, you may include a “B” (or other relevant indication) in the Address Line 2 field at checkout. Please note that letter carriers do not have an obligation to deliver to basement suites or sub-units and often simply drop off at the main numbered street address. If your preference is delivery to a basement suite or sub-unit, we cannot guarantee your package and will not be held liable or responsible if it is lost or missing.
GOC is not liable for any products damaged or lost during shipping. We do accept refunds for defective items, and photo evidence is required for any such claims. Please see our refund policy for more details.
You must be 19+, have a Canadian address, and have a valid email address.
Once you’ve completed the registration form, you will receive an email notifying you of your account activation, and you can begin shopping!
Ready to register? Apply now!
Yes, become a GOC member by signing up here and start earning 1 GOC point per $1 spent on all your orders!
15 GOC Points = $1 you can put towards a future order. However, GOC points can’t be earned on sale or discounted products.
You can also earn 150 GOC points per product you have purchased for writing a review! You must be logged in and have a completed purchase of a product to access the review form.
You can view your accumulated GOC points in your member portal and at the top of your cart and the checkout page.
To redeem your GOC points, enter the amount of points you’d like to use in the field in the cart or the checkout page.
Minimum order amount to redeem GOC points is $120, and you can redeem up to 300 GOC points per $120 spent. That’s $20 off!
GOC points can’t be used to cover shipping costs or in conjunction with discount codes.
Referrals are easy!
Simply click on the GOC Points tab on your Membership page. From there, you can send your friend, wife, brother, neighbour, whoever, a referral email using any of the convenient share buttons or by copy/paste.
To receive your GOC points, your friend must sign up and register for their own GOC Membership and place a minimum order of $100 within 7 days of the referral.
Once we receive payment for their first order, you’ll be awarded 7500 GOC points and your referred friend will receive 4500 GOC points.
